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Office Coordinator - Urology

Department:  UROLOGY

Job Details

Req Id    56362 
Department    UROLOGY 
Shift   Days
Shift Hours Worked    8.00 
FTE    1.066667 
Work Schedule    HOURLY NU 8 HR COMM MED 
Employee Status    A1 - Full-Time 
Union  Non-Union

Job Summary

Provides indirect patient care in the office/clinic setting. Coordinates phone calls, appointments and prescription authorizations. Acts as liaison between the patients and clinical staff and/or provider. Manages providers schedule, canceling/rescheduling as necessary. Performs various clerical duties such as correspondence to patients and/or insurance companies.

Core Job Responsibilities

  • Provides non-clinical patient support/act as liaison between patients and clinical staff and providers
  • Utilizes phone notes for all communication/documentation between self and patient
  • Answers phone calls (message to providers, appointments made/changed, normal lab results, referring to nurse when clinically appropriate)
  • Manages provider schedules, canceling, rescheduling as needed
  • Completes cross training in other positions, as applicable
  • Sends letters to patients as needed to inform of procedure/testing dates.
  • Sends letters insurance companies appealing denied services
  • Facilitates provider to provider calls
  • All other duties as assigned by the ACP Administrative Team

Education Requirements

Preferred: Experience with insurance company rules/regulations and medical terminology stronly recommended

Licensure/Certification Requirements

Required: None

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.


Nearest Major Market: Utica