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Unit Secretary

Department:  INPATIENT PSYCHIATRIC UNIT

Job Details

Req Id    52867 
Department    INPATIENT PSYCHIATRIC UNIT 
Shift   Days
Shift Hours Worked    7.50 
FTE    0.8 
Work Schedule    GENERAL UNION 05 
Employee Status    A2 - Regular 60 Hours 
Union  CWA FSL SERVICE AND MAINTENANCE

Job Summary

The Unit Secretary works under direct supervision of the Charge Nurse and is the first point of contact for the department.  Duties and responsibilities include the coordination of administrative duties and organization of the department to allow clinical staff to focus on patient care. Maintains a line of communication between the patient, family, clinical staff and other team members.  Makes decisions and takes follow-up actions to ensure effective communication and information flow through-out the department.   

Core Job Responsibilities

  • 35% Administrative Duties - The unit secretary performs receptionist and clerical duties including but not limited to: monitoring and maintaining the electronic medical record, coordinating communication between patients and medical staff, greeting and checking in patients and families, utilizing the computer for data.
  • 35% Service Excellence - The unit secretary addresses customer issues including but not limited to: Provide service excellence to patients and their families that meets or exceeds patient expectations through offering empathetic and compassionate patient-centered care; Professionally manage patients, families and care givers needs and concerns using positive service recovery methods; Respond to patient requests and makes active referrals to subject matter expert/decision maker who can fulfill the patient request; Provides culturally sensitive care.
  • 15% Safety and Environment of Care - The unit secretary utilizes standard precautions and practice at all times, maintains a safe and clean work environment by complying with procedures, rules, and regulations; Calling for assistance from healthcare personnel when needed.
  • 10% Patient Confidentiality - The unit secretary adheres to the rules and regulations set forth by the Health Insurance Portability and Accountability Act including but not limited to : accessing EMR, entering referrals, transferring and discharging patients.
  • 5% Continuing Education - The unit secretary maintains professional and technical knowledge by attending educational workshops, in-services, and establishing professional networks.  Maintains awareness of MVHS policies and procedures relevant to the position.

Education Requirements

Required: High School Diploma or GED; 1-4 years of experience

Licensure/Certification Requirements

Preferred: Certified Health Unit Coordinator

 

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.


Nearest Major Market: Utica