Sr. Desktop Support Technician - Full Time - Days

Department: MANAGEMENT INFORMATION SERVICE

Job Details

Req Id    87153
Department    MANAGEMENT INFORMATION SERVICE
Shift Days
Shift Hours Worked    7.50
FTE    1
Work Schedule    SALARIED GENERAL
Employee Status    A1 - Full-Time
Union Non-Union

Job Summary

Responsible for PC & Printer troubleshooting, maintenance, repair and installation, hardware and software configurations, product documentation, internet/specialty software and completing assigned projects/moves. Must be able to work independently with minimal supervision, as well as, with a team. In addition, will make sure tickets are being done in a timely manner provide leadership to techs when the manager is not present, and will assist with day to day activities in the department. Must have exceptional customer service skills.

Core Job Responsibilities

Provide level 2 support for troubleshooting technical issues with PC & Printer Hardware, Windows OS and simple network/wiring/wireless issues.
Installs desktop hardware/software & printers. Keeps documentation updated.
Lead a large project (software install, move).
Work with specialty hardware and software (either new installs or upgrades). Provide documentation when necessary.
Use the ticket system to keep track of workload. Update and close tickets as needed.
Be available for on-call after hours, work issues off hours as needed.
Maintain technical skills with current industry standards and certifications.
Takes ownership of issues and drives them to resolution.
Able to appropriately prioritize tickets based on patient care and urgency.
Responds to helpdesk calls and completes tasks in a timely manner.
Maintains a good relationship with customers and management throughout the organization.
Skills Transfer – teach something to another tech.
Be able to manage time with respect to projects and incidents.

Education/Experience Requirements

Required:

Associates Degree or equivalent experience
Minimum of 4-5 years experience in Desktop / Helpdesk environment
Knowledge of computer technology and equipment, printers, hand held scanners and PC's.
Knowledge of data communications hardware and software.

Preferred:

Bachelors Degree

Licensure/Certification Requirements

Preferred:

MCP / HP / or other hardware/software certification

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.