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Central Scheduler - Full Time (.80) - Days


Job Summary

Under the supervision of the Department Supervisor or Manager, the Surgical Scheduler is responsible for accurately scheduling and pre-registering patient appointments for all designated departments in addition to performing tasks related to these functions in a work queue.               

Core Job Responsibilities

  • Indexes physician orders/scripts with patient’s name, test, diagnosis and department accurately
  • Strives to increase script indexing productivity
  • Accurately schedules patient appointments as requested by patient, physician or physician staff received via phone, fax, work queue or report
  • Obtains and/or verifies patient demographic and insurance information and accurately enters into designated computer system
  • Provides each patient with appropriate preparations for appointment
  • Accurately enters all insurances including secondary and tertiary with correct  identification numbers
  • Provides patients with general information about the department, instructions on parking and general directions
  • Generates patient itinerary and mails to the patient within 24 business hours of appointment being scheduled, as needed
  • Ensures that all appointments are scheduled within the established time slot for each department
  • Ensures that orders are compliant prior to the patient’s arrival, per protocol
  • Notifies patient of copay amount due at time of registration and attempts to collect utilizing the appropriate scripting
  • Performs medical necessity checks and generates ABN as required
  • Appropriately posts point of service payments as outlined in the department’s POS collection policy
  • Perform other duties as required

Education/Experience Requirements



  • High school diploma or equivalent
  • Minimum of one year of Medical Office or Hospital Registration or Scheduling experience required 

Licensure/Certification Requirements

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id    87036 
Shift   Days
Shift Hours Worked    8.00 
FTE    0.8 
Work Schedule    GENERAL UNION 05 
Employee Status    A2 - Regular 60 Hours 

Nearest Major Market: Utica