HIM Quality Control/Indexing Specialist

Job Details

Req Id    80341 
Department    HEALTH INFORMATION M 
Shift   Days
Shift Hours Worked    7.50 
FTE    0.6 
Work Schedule    SEMC NU 7.5 HR 
Employee Status    A5 - Regular Part-Time (975 hours per year or more)  
Union  Non-Union

Job Summary

Under the general supervision of the Director of HIM Operations and the Operations Team Leader, is responsible for assuring that all patient records and loose documents are scanned, indexed, and quality reviewed, with the highest level of quality possible, prior to documents interfacing or permanently residing in the legal medical record, QCI Specialists are also responsible for assisting in other Operation areas such as chart collection, chart preparation, weekend duties, and chart storage and retrieval.

Core Job Responsibilities

• Retrieves records on census, and checks all units (including amb surg, and ED) for charts, thinnings, and loose filing of patients.
• Ensures that all patient records are received within one day of discharge; contacts unit, Nurse Mgr., HIM Supervisor, and completes a Record Tracking Form when records are not located
• Assists in chart prepping as needed with 98% accuracy. Removes staples, stamps poor originals, places like documents in date/time order, removes COLD documents, stickers or adds patient identifiers to every page.
• Completes batch coversheets appropriately.
• Assists in chart scanning as needed with 99% accuracy. Selects correct scan format, queue, and document type if scanning by batch.
• Identifies at least 99% of documents that are poor quality/mis-positioned and rescans 99% of those documents identified.
• Correctly splits and merges documents when and where appropriate and correctly inserts/appends pages when and where appropriate.
• Ensures charts are quality reviewed within 24 hours of indexing 98% of the time (excluding weekends).
• Regularly brings charts to storage, placing them in date order on shelves,  and filling shred bins.
• Regularly completes feedback forms to notify co-workers when opportunity for improvement is identified (e.g. staple left on, missing patient sticker, forms not in date/time order).
• Participates in Department and team meetings, promotes continual improvement in the indexing/chart quality processes and assists in reviewing and maintaining related policies and procedures.
• Perform various release of information functions.
• Identify patient type/service types, record types, and locations.
• Assess departmental needs and prioritize workflow accordingly.
• Answers phone calls with professionalism and in a timely manner and transfers calls not related to appropriate areas and/or locates information for customer.

Education/Experience Requirements

Required: High School Diploma; One year of previous experience in a hospital medical record department or similar medical office setting; Familiarity with types of medical documentation.
Preferred: Chart assembly related experience highly preferred.

Licensure/Certification Requirements

Required: None

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.