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Medical Assistant - Ortho


Job Details

Req Id    64901 
Shift   Days
Shift Hours Worked    8.00 
FTE    1.066667 
Work Schedule    HOURLY NU 8 HR COMM MED 
Employee Status    A1 - Full-Time 
Union  Non-Union

Job Summary

A Medical Office Assistant works under direct supervision of the office physician(s). Duties and responsibilities include administrative and certain clinical tasks. Has a vast knowledge of insurance companies policies and procedures. Submits appropriate information to meet insurance company and specialist’s needs. Maintains a line of communication between the patient, family, clinical staff and other team members. Makes decisions and takes follow-up actions to ensure effective communication and information flow.

Core Job Responsibilities

  • The medical office assistant performs administrative duties including but not limited to: monitoring/maintaining the electronic & paper medical records, coordinating communication between patients and medical staff, greeting and checking in patients and families, utilizing the computer for data, answering phones, booking appointments, managing insurance forms.
  • The medical office assistant performs clinical tasks including but not limited to: taking/recording vital signs (such as temperature, heart rate, blood pressure), taking/recording height and weight measurements, preparing patients for exams, cleaning/sanitizing exam rooms, drawing blood, giving vaccines, performing minor medical tasks (such as removing sutures or prepping patient for minor procedures).
  • The medical office assistant addresses customer issues including but not limited to: using knowledge of medical terminology and insurance procedures to act as a liason between the patient and insurance agency, providing service excellence to patients and their families that meets or exceeds patient expectations through offering empathetic and compassionate patient-centered care; professionally managing patients, families and care givers needs and concerns using positive service recovery methods; responding to patient requests and making active referrals to subject matter expert/decision maker who can fulfill the patient request; providing culturally sensitive care.
  • The medical office assistant utilizes standard precautions and practice at all times, maintains a safe and clean work environment by complying with procedures, rules, and regulations.
  • The medical office assistant adheres to the rules and regulations set forth by the Health Insurance Portability and Accountability Act including but not limited to : accessing EMR, entering referrals, transferring and discharging patients.
  • The medical office assistant maintains professional and technical knowledge by attending educational workshops, in-services, and establishing professional networks. Maintains awareness of MVHS policies and procedures relevant to the position.

Education/Experience Requirements

Required: High School Diploma or GED; One (1) year of college
Preferred: Certificate or Associates Degree; Experience with insurance company rules and regulations

Licensure/Certification Requirements

Preferred: Certified Medical Assistant (CMA)

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Nearest Major Market: Utica