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TRAINING AND DEVELOPMENT SPECIALIST - FULL TIME - DAYS

Department:  PATIENT ACCESS

Job Details

Req Id    65288 
Department    PATIENT ACCESS 
Shift   Days
Shift Hours Worked    7.50 
FTE    
Work Schedule    SEMC NU 7.5 HR 
Employee Status    A1 - Full-Time 
Union  Non-Union

Job Summary

Under the Direct Supervision of the Patient Access Training and Development Manager, functions as system support by assisting with all aspects related to the Patient Access Services Department.

Core Job Responsibilities

  • Performs tasks related to the operations of the Patient Access Department as directed by the Patient Access Training and Development Manager.
  • Performs classroom training of New Hires for Registration related jobs within MVHS.
  • Performs On the Job Training for New Hires within the Patient Access Services Department.
  • Maintains proficiency in the ability to perform all jobs within all areas of Registration, Scheduling, and Billing.
  • Performs and completes quality improvement audits for the Patient Access Department, and reports results to the Training and Development Manager.
  • Attends monthly department meetings, and provides updates to front end staff from the Training and Development Team.
  • Monitors Registration errors via Epic Work Queues, identifies trends, reports back to the Patient Access Training and Development Manager.
  • Makes suggestions for areas of improvement.
  • Requires Certification as Credentialed Trainer.

Education/Experience Requirements

Required: High School Diploma
Preferred:  Associates Degree

Licensure/Certification Requirements

Required: N/A
Preferred: N/A

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.


Nearest Major Market: Utica