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Service Response Rep - Full Time - Varied

Department:  SERVICE RESPONSE CENTER

Job Summary

Under the supervision of the Service Response Supervisor, the Service Response Center Representative serves as the first point of contact for MVHS, answering all incoming calls and routing them appropriately. The Service Response Representative works closely with all of the hospitality service departments, patient units, and ancillary departments to ensure that the needs and requests of our patients, visitors, and staff are being met.

Core Job Responsibilities

  • Utilize computer software to complete all relevant tasks, including but not limited to: answer all incoming calls and utilize multiple operating systems
  • Maintain open communication with all hospitality departments and hospital staff
  • Handle Emergency code response and notifications throughout the system
  • Evaluate and dispatch jobs to appropriate department and ensure all tasks are completed within a timely manner
  • Any additional tasks delegated from the Manager/Supervisor/Senior Support Services Tech as needed
  • Perform other duties as required.

Education/Experience Requirements

Required: 

  • High school diploma or equivalent
  • Expertise in interpersonal dynamics

Preferred: 

  • Previous experience in customer service, experience in a hospital setting preferred

Licensure/Certification Requirements

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id    86708 
Department    SERVICE RESPONSE CENTER 
Shift   Variable
Shift Hours Worked    8.00 
FTE    0.8 
Work Schedule    GENERAL UNION 05 
Employee Status    A2 - Regular 60 Hours 
Union  05 - SERVICE AND MAINTENANCE


Nearest Major Market: Utica