Supervisor, Central Scheduling - Full Time - Days

Department: PATIENT ACCESS SERVICES

Job Summary

The Supervisor Central Scheduling is a working team member with direct oversight for the Central Scheduling staff who handles appointment scheduling, surgery scheduling and pre-registration activities. Maintains open communication with physician offices, patients and MVHS Service departments.

Core Job Responsibilities

Assists the Manager, Central Scheduling by coordinating the daily work of the Central Scheduling department.
Distributes assignments and monitors work for quality, completeness and customer service.
Monitors and actively works designated Epic work queues.
Assists in creating and implementing work instructions, tip sheets and educational material.
Runs daily, weekly, monthly and annual reports via Epic and Phone system. Updates Department Dashboards and Monthly Stats per employee with data from reports.
Completes and approves staff schedules in a timely and efficient manner. Handles vacation requests, callouts and attendance issues. Works in collaboration with department payroll administrator to ensure all employee’s work time is entered correctly and timely.
Monitors provider or facility schedules to ensure complete and accurate appointments are scheduled. Provides constructive feedback and remedial training to staff.
Plays an active role in Quality Assurance in both appointment/case scheduling and registration data.
Proactively shares pertinent information and updates with all staff. Keeps Manager abreast of all situations.
Orients and trains new staff, and ensures that all staff have the resources, tools and ongoing training necessary to fulfill their duties.
In partnership with department leadership and Human Resources, makes recommendations related to performance management, hiring, transfers, corrective actions, terminations, etc.
Maintains documentation of any staff issues, concerns and/or conversations.
Resolves staff issues and grievances in a fair, timely and consistent manner, also in partnership with HR.
Serves as a resource and role model to staff. Promotes a culture of service excellence and customer service in all interactions.
As a working Supervisor, contributes to productivity and quality measures, and continuous improvement. Steps in to assist in times of high volume and/or short staffing.
Promotes effective teamwork throughout the department and assists staff through upcoming and ongoing changes.
Follows MVHS and department policies and regulations, ensuring all activities are in compliance.
Performs related duties as assigned.

Education/Experience Requirements

REQUIRED:

Bachelor’s degree within a Healthcare field, or equivalent work experience.
1 year of experience in Appointment Scheduling in a healthcare setting.
Excellent interpersonal, written and verbal communication skills.
Ability to work in a high volume, fast paced environment.
Ability to lead, guide, train and motivate others.
Proficient with MS Office, EMR/EHR (Epic) and able to learn new applications.

PREFERRED:

1 year of supervisory experience in Appointment Scheduling or Registration in a high volume environment.
Experience using Epic.

Licensure/Certification Requirements

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id 92345
Department PATIENT ACCESS SERVICES
Shift Days
Shift Hours Worked 8.50
FTE 1
Work Schedule HRLY NON-UNION-8 HR
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $19 - $31 Hourly